Designing with showy dream home
What do I need to start my project?
For the first design consultation, we suggest you carry your floor plan, any inspiration, and be prepared to discuss your requirements, your lifestyle and personality in detail with your designer. We also suggest you go through our vast repository of Showy Dream Home Solutions looks and heart the designs you like, so that your designer understands what your preferences are.
What should I expect from my design consultation?
You’ll be meeting your Showy Dream Home Solutions designer in person at one of our Design Centers or via video/ phone call if you live outside one of our operational cities. You’ll be discussing your home needs, design goals, and ways to improve and utilize the space. After the consultation, your designer will share a personalised design proposal with estimated cost.
What is a design concept/ proposal and what will be included in it?
Your Showy Dream Home Solutions designer will put together reference designs, color palettes and moodboards so that you can glimpse what your home could look like. Along with the design concept, a tentative BoQ (bill of quantities) with furniture, products and home service costings will be shared.
What is a BoQ?
A BOQ is a bill of quantities (BOQ), which is an itemised sheet of all products, furniture, services and their costs.
Where does Showy Dream Home Solutions source furniture and products from?
We’ve curated an extensive catalogue where you can find anything and everything for your home project — from sofas, beds, chairs, tables, lighting, appliances to kitchens, wardrobes, storage units — in every shape, color and finish you can imagine! We offer our in-house Showy Dream Home Solutions branded products as well as some of the best-in-category brands from India and abroad such as Gulmohar Lane, Rug Republic, Hettich, Hafele, etc.
How many design iterations can I request?
There’s no limit to the number of iterations you can request. However, we recommend keeping iterations to a minimum of three or four because each revision will affect projected timelines.
Will I get to see samples and designs before I place the order?
Definitely! Your Showy Dream Home Solutions designer will give you an exclusive walkthrough of our Design Centre where you can touch and feel designs and explore our collection of thousands of finishes and materials for your home interiors.
Managing my home project
Who will manage my project?
Your Showy Dream Home Solutions designer will be the single point of contact and will manage your project, from start to finish.
Will I need to manage the Showy Dream Home Solutions service partner?
No. You wouldn’t need to. In fact, with Showy Dream Home Solutions your involvement during execution is nil. Your designer will do all the managing for you.
How do I receive updates on my home project?
Showy Dream Home Solutions ensures complete transparency when you design with us. When your site execution begins, your designer will share a detailed timeline and schedule and will regularly keep you updated on the progress via emails, calls, site meetings and through your Showy Dream Home Solutions account.
Do I have to regularly visit the site?
Not necessarily! Your Showy Dream Home Solutions designer will visit your site at regular intervals to monitor work. Your designer will also schedule site visits with you to discuss any concerns.
Who will be supervising the site work everyday?
On a day-to-day basis, our service partner or their workers will be present on-site to handle and supervise the execution work of your home project.
Can I stay in the house if my home is getting renovated?
We highly recommend speaking to your designer about the feasibility of staying in the home while it’s being renovated.
My project is taking longer than expected! What do I do?
Extended timelines can be due to a lot of factors such as design iterations. We suggest you speak to your Showy Dream Home Solutions designer to resolve your concerns.
I have concerns about my ongoing project. Who do I get in touch with?
You can raise a red flag regarding your designer, your service partner and/or on any other project-related complaints and escalate unresolved issues.
|1st point of contact||Step 1 escalation||Step 2 escalation||Step 3 escalation|
|Your Showy Dream Home Solutions Design Partner||Community Manager||General Manager||Customer Experience Team|
Delivery and installation
Who will be installing my home interiors?
Your on-site execution will be handled by Showy Team or expert service partners, trusted and handpicked from over thousands of service providers and contractors in your city, to give you a superlative home design experience. All Showy Dream Home Solutions branded products are manufactured at our state-of-the-art factories, partner brands handle their own manufacturing, and customised products are handled by service partners, and then duly delivered and installed.
Who are service partners?
Showy Dream Home Solutions service partners are trusted professionals, chosen from thousands of service providers and contractors in your city. Our service partners undergo stringent verification on 34 parameters, including quality, timelines, pricing and workmanship.
What are the parameters on which Showy Dream Home Solutions vets service partners?
We use over 34 parameters like pricing, craftsmanship, adherence to timelines, labor management, site preservation etc ensure your home interiors is in the best hands. Our regular audits weed out any non-performing service partners and blacklist them.
Will the chosen Service Partner offer everything that I require for my home project?
Your service partner is chosen based on your project scope. The prime consideration, apart from cost, would be, if the service partner can execute all on-site services in your design. However, niche services like home automation would require a field expert, and therefore the requirement to add another service partner to your execution.
How soon can I expect work to begin?
Your service partner will begin work as soon as we confirm the receipt of your order confirmation payment.
Who will be my go-to person during installation of the project?
At any point during the project, from design to installation, your Showy Dream Home Solutions designer will remain your go-to person. Please speak to your designer for any queries, concerns or clarifications.
Who will audit the quality of the project?
A dedicated team at Showy Dream Home Solutions is tasked with regularly auditing the quality of your site — to ensure smooth installation of your home project. Our audit team troubleshoots and weeds out any non-performing service partners and blacklist them. Apart from this, your designer will also be closely monitoring your project progression, quality of site work and will keep you abreast.
Are Showy Dream Home Solutions services chargeable?
What about Guarantee/ warranty?
Yes, your showy dream home solution designer will explain on Guaranty / Warranty, it is various from product to product chosen by you, it starts from 5yrs to 25yrs on plywood , on accessories and hardware as per the company you chosen to use, some companies will give 3yrs, some will give 5yrs & some companies will give 1 year, Terms & conditions are applicable,
Kindly see the Care Instruction, for long life durability,
Will I get a refund if I’m unhappy with the quality of work by the Service Partner?
Once your order is placed, refunds and cancellations will not be entertained. However Please contact your Showy Dream Home Solutions designer or Community Manager to know more.
Delivery and installation
How much would the entire design service for my home project cost?
After the initial free design consultation, your designer will share a design proposal with an estimated cost. Once you book us, this quotation will vary based on actual design choices and material selection.
Do you charge for site visits?
Yes some time, Please speak to your designer to know more.
What is covered under the final project cost?
The final project cost of your Showy Dream Home Solutions home interiors includes everything — furniture and products, design and management fee, charges for services, delivery and installation, and taxes.
Why is the final quotation different from the initial quotation?
The initial quotation from your Showy Dream Home Solutions designer is a ballpark figure to give you an idea of how much it might cost to design the interiors of your home. As you start deciding on designs, materials, furniture and products, this quotation may change (higher or lower than initial estimations) depending on your choices.
When can I apply for a loan to get my interiors done?
Showy Dream Home Solutions has tied up with several banks to offer you attractive and flexible EMI options. We recommend applying for a loan when your final designs are ready. However, please speak to your Showy Dream Home Solutions designer for guidance on your unique needs.
Want to design now and pay later?
Showy Dream Home Solutions brings to you easy finance options in association with the most trusted names in financial services. Now, you can start designing your home interiors and make your payments later in easy EMIs.
To know more, write to us: email@example.com
Transaction security guarantee
Showy Dream Home Solutions respects your financial privacy, and we guarantee the security of all online transactions made with us.
In the event of a failed online transaction, no amount is deducted from your account or card. When making the payment, please ensure that you are connected to a stable internet connection, and all entered details are correct, as these often result in transaction failures.
Should you still need any assistance with your payment, please contact us at +91-9731557612 between 10 am to 9 pm, from Monday to Saturday.
Changed your mind? Showy dream home solutions understands and we’re happy to offer you a refund in accordance with the Showy dream home solutions cancellation policy.
Cancelling your project
In the unlikely event that you decide to cancel your project after paying the booking amount (10% of project value), Showy dream home solutions will offer a refund to the tune of half of your booking amount. The refund is processed as Showy dream home solutions store credits only.
You can cancel your project at any time between booking us and placing your final order (between 10% and 50% payment).
Please note: No refunds can be entertained if you cancel your project after 50% payment. However, we would like to get a chance to redress your grievances, if any, in order to help you change your mind. Tell us how we can serve you better by writing to firstname.lastname@example.org or speaking directly to your Community Manager.
Cancelling/ replacing product(s) in your order
Design stage: Any product in the tentative BoQ can be replaced or removed while you’re still discussing designs with your team i.e. till the Sales Order is not created.
Post final order: Because each item is made to order, Showy dream home solutions cannot offer to cancel, replace or modify items once the final order is placed i.e. a sales order is created. However, please be assured that your design team will always explicitly discuss all items with you before placing orders.
Can I exchange Showy dream home solutions store credits for cash?
Sorry, this option is unavailable for cancellations. Your refund will only be processed as Showy dream home solutions store credits.
How can I use Showy dream home solutions store credits?
Showy dream home solutions store credits can be used to purchase furniture from the Showy dream home solutions store, subject to availability. Items like Automation, etc. cannot be purchased with Showy dream home solutions store credits. For a complete list, please contact your Community Manager at the time of cancellation.
Do Showy dream home solutions store credits expire?
No, Showy dream home solutions store credits do not expire. You can use them to make a purchase at any time, as per your convenience.
What constitutes project cancellation?
A major reduction (50% or more) in project value (vis-a-vis the value at project booking) is considered as a cancellation.
Why is only half of my booking amount refunded?
Showy dream home solutions takes pride in its exemplary design service. As each client gets access to a design team who personally works on designs and concepts for their home — putting in a lot of time and hard work — we are unable to offer a full refund after booking.
RETURN, EXCHANGE & REFUND
We understand that sometimes things simply don’t work out. At the time of delivery, if you receive a damaged or defective Showy dream home solutions product, or it doesn’t match our original specifications, Showy dream home solutions gives you the following options for returning the product:
- Rectify/Replace the returned product.
- Exchange with another product, wherein
- if the new product exceeds the order value of the returned product, you will be required to pay the extra amount.
- if the order value of the new product is less than that of the returned product, we will refund the extra amount or provide store credit, as applicable.
- Get store credit in your Showy dream home solutions account.
One way or the other, you will end up with a great product!
We will honour your request to return a product under the following conditions:
- All products must be returned unused with their original price tags and labels.
- The original invoice must be presented upon returning the merchandise.
- Our quality assurance team will inspect all returned items within 72 hours of the request.Only when it passes our standard quality assurance test, will we be able to process the return.
- Customised furniture pieces purchased from Showy dream home solutions cannot be returned or exchanged.
- Any non-manufacturing defects and damages post receiving delivery will render the product invalid for returns or replacements.
- Modular kitchens and wardrobes are made-to-order and hence cannot be returned or exchanged.
How do I request a return?
Please write to us at email@example.com within 3 days of receipt of your order.
What is the 72-hour inspection policy?
Expect no delays. Once you notify Showy dream home solutions for a return request, we will make sure that a Showy dream home solutions executive visits your site to inspect the product. If applicable, your return will be initiated in just 72 hours.
When will I receive a replacement?
When a return is accepted, the timeline for the replacement to reach you may vary from product to product. A Showy dream home solutions representative will keep you informed at all times, and we will make all efforts to make your new product reach you very soon.
Enjoy years of happiness with Showy dream home solutions Quality Promise
With Showy dream home solutions, design and shop without any worries, always. The unparalleled Showy dream home solutions Quality Promise assures you a premier home design experience. With multiple quality checks at every stage, we ensure all our products are free from any material and manufacturing defects. We’ve got you covered!
To know more, write to us: firstname.lastname@example.org
What is the Showy dream home solutions Quality Promise?
Showy dream home solutions Quality Promise assures you a premier home design experience with products that are free from any material and manufacturing defects.
What are the pre-requisites of the Showy dream home solutions Quality Promise?
In the event of repair, Showy dream home solutions quality promise is valid only if, You possess a digital or physical proof of complete payment. You have signed the completion certificate at the time of installation
What if I lose my bill or Showy dream home solutions Quality Promise handbook?
Don’t worry! In case you lose your physical Showy dream home solutions quality promise handbook/ customer contract. You can request for the information by contacting Showy dream home solutions customer support.
Will I be charged if I need any services after the end of the Showy dream home solutions Quality Promise period?
We are happy to provide after-sales services even after your Showy dream home solutions quality promise period expires. The service charges would be minimal; material charges may be incurred if anything needs replacing.
Are services, customised products, decor products and accessories provided by Showy dream home solutions covered under Showy dream home solutions Quality Promise?
Services and customised products offered by Showy dream home solutions are covered under Showy dream home solutions quality promise. Decor products and accessories may or may not come under manufacturer warranty, depending on the product. Please speak to a Showy dream home solutions authorised representative to find the manufacturer’s warranty period of any such product, not listed above.
Terms & conditions apply
- Showy dream home solutions Quality Promise does not cover natural wear and tear or damage caused by rough handling or using the product beyond its intended use. Reading care instructions is strongly recommended to ensure longevity.
- The following are not considered as defects: natural wood characteristics such as variations in grain, color, mineral streaks and knots.
- Notify Showy dream home solutions within 10 days of any defect first coming into notice, via phone or e-mail.
- Showy dream home solutions will honour its quality promise only when the quality promise time period has not expired, subject to the limitations set through Showy dream home solutions Terms & Conditions.
- The scope of Showy dream home solutions quality promise cannot be changed or broadened by any authorized representative of Showy dream home solutions.
- Showy dream home solutions will honour its quality promise only when
- The product supplied and installed is properly maintained and used for normal domestic use.
- The product is still owned by the original purchaser.
- The product is still at its original installed position and location.
- Showy dream home solutions quality promise does not include
- Any labour, installation or transportation costs or any responsibility for damage that Showy dream home solutions considers as natural wear and tear of finishes and surfaces.
- Any products used or installed in conjugation with Showy dream home solutions kitchen/ wardrobe/ modular storage such as electrical & plumbing fixtures, countertops and appliances. Any use of Showy dream home solutions cabinetry or component parts which are contrary to instructions furnished by Showy dream home solutions will void this quality promise.
- Any cabinetry or component parts that Showy dream home solutions considers to have been subject to alteration, modification, accident, abnormal use, extreme temperatures and continuous contact with water, high moisture levels or use of harsh and /or abrasive cleaning chemicals.
- Normal incidental deterioration like nicks, cuts, scratches and abrasions which are resulting from normal use during the standard life of the product.
- Showy dream home solutions will not be held responsible for any claims arising out of defects due to material or workmanship of products not listed under claim terms listed.
- Showy dream home solutions reserves the right to alter specifications in keeping with its policy of continuous product evaluation and improvement.
- Repair(s) and/or replacement(s) are subject to the current product offerings of styles and construction options within the Showy dream home solutions product line, at the time of the claim. If a claim is filed after a Showy dream home solutions product becomes obsolete or discontinued, Showy dream home solutions will replace the affected component with a replacement component of a similar style based on availability at the time of the claim.
- Any decision regarding repair of the said component (in part or whole) solely lies with the authorized Showy dream home solutions representative. The decision will be made following an inspection by the representative whether to repair at site, or return product to the factory for refurbishing/ replacement.
- Liability: Showy dream home solutions will make all efforts to replace/ repair the said defect within a reasonable period of time. Showy dream home solutions will not be liable for any direct/indirect loss to the user due to the defect or delay in providing the service, or any fault arising due to design, application or installation. In no event shall the liability of Showy dream home solutions, under this quality promise, exceed the purchase price of the product or its replacement.
- The quality promise is not renewed, in case the Showy dream home solutions modular cabinets or components are replaced in part or whole during the said quality promise period. The replaced parts will continue to be covered under our quality promise only till the remainder of the period as indicated in its respective table. Barring components which carry a lifetime warranty, the quality promise for any product under any circumstances will not exceed a period of 5 years (for modular wardrobes & storages) and 10 years (for kitchens) from the date of possession.
- Showy dream home solutions.com is a marketplace that facilitates buyers and sellers of goods and services to transact and is not the seller of any products and services.
- All registered curated vendors with Showy dream home solutions.com undergo an intensive 5-step quality and background check. The registered vendors are the providers of guarantees and warranties, if any, for products and services offered by them. Showy dream home solutions.com only acts as a facilitator, for the benefit of its users and under no event can be liable for any indirect, incidental, special, exemplary, punitive or consequential damages and quality issues, whatsover.
- All Invoices for the products & services catered by registered vendors with Showy dream home solutions.com shall be done by them directly to customers, except design & handling fees. Please get in touch with Showy dream home solutions authorised representative to know more.
Please note: Showy dream home solutions Quality Promise ensures multiple quality checks, at every stage, so that we only deliver the best to you. Showy dream home solutions.com is a marketplace that curates and facilitates sales of goods but under no event can be liable for any indirect, incidental, special, exemplary, punitive or consequential damages and quality issues, whatsoever. Showy dream home solutions.com, for the benefit of users, may try to help users resolve disputes, at their request. Showy dream home solutions.com does so in its sole discretion, and it has no obligation to resolve disputes between users or between users and outside parties.
Care instructions for your Showy dream home solutions home
All furniture & products
- Always maintain your furniture and products in dry condition.
- Any hardware or hinges can be dusted with a soft brush.
- Avoid acidic, abrasive and corrosive cleaning products.
- Avoid outdoor use and prolonged exposure to direct sunlight and moisture to prevent fading and damage to the upholstery, solid wood or engineered wood furniture.
- Do not try to remove or detach fixed furniture products from their designated areas.
- Do not use chemical products for cleaning furniture used by kids or infants.
- Modifying the product beyond its intended use or standard specification is not advisable and will void warranty.
- Retouching of any kind, such as use of polish or paint products on the product is not recommended and will void warranty.
- Regularly dust your furniture.
- Periodic professional cleaning is recommended.
Upholstered furniture & products
- Dust using a soft brush or vacuum regularly using the upholstery attachment.
- Flip, rotate and fluff cushions and pillows on a regular basis to allow even distribution of wear.
- For durability and protection against stains, use a fabric and upholstery protector.
- For regular maintenance or in case of any stains/ spillage, use a mild fabric cleaner. Kindly do a patch test on a hidden area first. Do not apply cleaner directly onto upholstery.
- Keep sharp objects away that can potentially damage the upholstery.
Solid wood furniture & products
- Air and sunlight may change the color of natural wood. Occasionally rotate the items placed on your solid wood furniture to allow a more uniform color to develop.
- For cleaning wooden surfaces, lightly wet a soft cloth, rub gently and wipe dry.
- In case of stains/ spillage on the wooden surfaces, gently rub the area with a solution of water and a mild cleaning agent. Wipe dry immediately. Avoid ammonia and alcohol-based cleaning products.
- Protect your solid wood furniture from spillages or heat by using coasters and trivets. Always wipe up moisture promptly and dry with a soft cloth.
- We take strict precautions to make sure the wood is duly sealed. However, wood may nominally expand and contract with seasonal humidity changes.
Engineered wood furniture & products
- Do not place anything hot, cold or wet directly on engineered wood surface.
- Use of mats and coasters is highly recommended.
- Please use a damp cloth for cleaning. Wipe dry immediately.
Metal furniture & products
- For cleaning metallic surfaces, use a damp cloth and wipe dry immediately.
- To renew the metallic shine, gently polish with oil. Kindly do a patch test on a hidden area first.
Space-saving furniture & products
- Drilling holes or screwing any add-on parts to the product may damage the product. Such modifications will void warranty.
- Kids below 10 years old should NOT be allowed to handle/ operate the space-saving product as it might be dangerous.
- Prior to using the product, we advise clearing the floor area. Gently guide the product to the floor while opening. Please ensure the legs are placed properly on the floor before taking your hands off.
- Use caution while opening space-saving beds and removing mattress from the mattress box.
- Please do not walk/ stand on the mattress box without a mattress.
- Use the product within the recommended weight capacity.
Modular kitchens, wardrobes & storage
- Always wipe moisture promptly and dry with a clean, soft cloth. Excess water or wet utensils may leave stains and can also cause the wood to swell or warp.
- Avoid outdoor use and keep away from direct sunlight.
- Exposing the furniture to intense heat, from hot food or coffee cups, could damage the finish. Coasters and mats should be used to keep any hot objects on wooden furniture.
- Avoid dragging any sharp objects on the wooden surface to prevent scratches and other damages.
- In case of stains, gently clean with a damp cloth and wipe dry immediately. Avoid ammonia and alcohol-based cleaning products.
- Clean the stove and burner daily, so that the food particles don’t stick to it.
- If there is a steel sink in the modular kitchen, clean the sink with soft nylon scrubbing pad so that the steel doesn’t get scratched.
- Do not use any cleaning product containing chloride. Use cold water or mild detergents, if required.
- Get your chimney serviced by the manufacturer/ brand every 6 months for optimum functionality.
- Clean the entire refrigerator once a week with soapy water.
- Avoid using strong chemicals on hardware, hinges and handles. Clean with a soft cloth/ brush or if required, use a mild glass cleaner.
- For cleaning metallic surfaces, if any, clean with a damp cloth and wipe dry immediately. To renew shine, gently polish with oil. Kindly do a patch test on a hidden area before use.
- Use a mixture of baking soda and water to maintain the shine of stainless steel kitchen appliances or tiles.
- Avoid acidic, abrasive and corrosive cleaning products of all kinds.
- For retouching of any kind, do not use polish or paint products on your own. We recommend using professional services. However, retouching of any kind will automatically void warranty.
- While operating the shutters, do not lean or put any weight on the shutters.
- Do not use petroleum-based chemicals for cleaning acrylic or membrane surfaces.
- Do not clean the kitchen floor or sink with hydrochloric acid as the acid fumes will cause the coating on the SS hardware and hinges to rust.
- Avoid alkaline water as it has high pH which can cause marks and stains on stainless steel surfaces.
- Please do not put excess weight in your cabinets, shelves and drawers, than the recommended load capacity.
- Do not allow kids to play with the shutters/ doors.
For more instructions on maintaining your Showy dream home solutions home furniture and products, please refer to the care guide shared by the manufacturer/ brand.